CAT Helpline Number - How and When to Contact?

The CAT notification is about to be out anytime soon now and the CAT registrations are opening. A common question during this time for students is → ‘Can I connect with the CAT helpline and clear my doubts’, or ‘I have filled wrong details in my CAT form. Can I connect to the authorities?’ or ‘I have not received my CAT admit card or payment receipt. How should I resolve this?’ While all these concerns are genuine and accurate, there is just one solution - contacting the CAT conducting authority - IIM Kozhikode in this case.

With thousands of aspirants applying each year, candidates often face technical or procedural issues during registration, fee payment, document upload, or admit card download. To address such concerns, IIM Kozhikode will provide dedicated CAT 2025 helpline numbers, email support, and helpdesk hours. The article aims to provide the candidates with detailed information on CST helpline numbers, helpdesk hours, and the best time to reach out to the CAT 2025 exam authority(s).

Common concerns and CAT queries answered below -

• Can I register for the CAT exam offline?
• Is it possible to select your preferred IIM while filling out the CAT application form?

CAT Contact Details 2025 - CAT Helpline

While the official helpline numbers will be released in the CAT 2025 notification, here is the expected format based on previous years.

Note: These details are based on CAT 2024 and are subject to change. Always refer to the official CAT 2025 website after the notification is released.

Check out if the CAT Notification is released or delayed this year

What should you use the CAT Helpline Number for?

Another common question among the students is that what is the need of having a CAT helpline number and what are the issues that can be resolved by reaching out to the exam authority. Given below is a list of the common concerns that can be resolved by CAT authorities.

1. Registration or Login Problems

• Difficulty creating a new CAT 2025 account
• Not receiving the confirmation email after registration
• Forgotten password or login issues
• Duplicate registration errors

2. Payment Issues

• Payment failure or unsuccessful transaction after fee submission
• Charged twice or duplicate payments
• Payment completed but not reflected in application status
• Not receiving a payment receipt or acknowledgment

3. Photograph/Signature Upload Errors

• Rejection of photo or signature due to incorrect format or size
• Trouble uploading scanned documents
• Uploaded file not visible after saving
• Technical glitches while uploading or saving the form

4. Application Form Concerns

• Confusion in selecting the correct category (General, EWS, SC, ST, OBC-NCL)
• Errors while entering academic or work experience details
• Issues with selecting or saving test city preferences
• Mistakes in the submitted form prior to the correction window

5. Correction Window Queries

• Clarification on what fields can be edited during the correction window
• Problems updating photograph or signature
• Errors while submitting corrections

6. Admit Card Issues

• Admit card not visible or not available for download
• Errors in name, photo, or test center location on the admit card
• Problems downloading or opening the admit card file

7. PwD Category or Scribe Assistance

• Help with applying under the PwD category
• Questions about availing a scribe
• Issues related to accessible test center preferences

8. Test Center or Exam Day Concerns

• Incorrect or unexpected test city allotment
• Concerns about test center location or travel
• Clarifications on documents required on exam day
• Questions regarding safety protocols or special arrangements

9. General Enquiries

• Doubts regarding eligibility or the application process
• Requests for confirmation on form submission or correction status
• Clarifications on changes from previous years

People also read → How to use the CAT on-screen Calculator?

Important Tip:
When contacting the helpdesk, always provide your CAT 2025 User ID and registered email address. This helps the support team locate your application and resolve your issue faster.

What Documents should you Keep Handy Before Calling?

Before reaching out to the CAT helpdesk, make sure you have the following information ready with you.

• Your CAT 2025 User ID and registered email
• Screenshot or reference of the issue (if applicable)
• Payment transaction ID (for fee-related concerns)

Read more → List of documents required for the CAT exam

When should I contact the CAT helpline number - best hours and time

Usually, the best hours to reach out to IIM Kozhikode CAT helpline is between 9 to 11 a.m. on Monday to Friday. Given below is a list of suitable timelines to contact the CAT exam authority.

Trending → CAT preparation - A complete roadmap and 360 guide

Additional Tips to use the CAT Helpline Number

Given below are a few additional tips to help you with your CAT queries faster.

• Avoid calling during lunch hours (1 PM – 2 PM).
• Avoid late evenings (after 4 PM).
• For non-urgent concerns or documentation, use email support.