The Central Board of Secondary Education (CBSE) has resolved a technical issue affecting the scanned copy fee payment for Class 12 results. A glitch on May 21 and May 22, 2026 , disrupted online applications for evaluated answer sheets. Students experienced incorrect charges through the payment gateway. Some were charged double the fee. Others were undercharged.
Scanned Copy Fee Resolution
CBSE has implemented an automated system for financial reconciliation. This system addresses the payment discrepancies. Amounts paid beyond the required fee will be refunded. These refunds will go back to the original payment source.
Students who were undercharged will receive communication. This notification will detail any balance amount owed. The board guarantees that all requests for scanned answer sheets will be processed without repeat applications or payments.
Application Process Details
The initial registration for scanned copies is recorded. This record remains in the CBSE’s system. Students do not need to reapply or re-register if they encountered the glitch. The board aims for a smooth and complete online submission of all requested evaluated answer sheets.
CBSE will provide high-resolution scanned images of marked answer sheets. These will be sent directly to student accounts. No new registration is required for this delivery.
Key Directives
CBSE issued several directives to students and parents:
- All extra charges will be returned to the original bank account.
- Students should not make repeat applications via the emergency link.
- Initial registrations are active and recorded.
The board assures a seamless online submission and dispatch of all requested evaluated answer sheets. This ensures students receive their marked copies accurately.
