The Central Board of Secondary Education (CBSE) is bringing in technical experts from IIT Madras and IIT Kanpur to fix persistent issues with its online portal for Class 12 revaluation services. Four public sector banks are also tasked with resolving payment gateway problems.
Portal Stability and Technical Fixes
Thousands of Class 12 students reported login failures and inaccessible pages when applying for scanned copies of their answer books. The portal is used for photocopy, verification, and re-evaluation (PVR) processes. The IIT experts will assess the portal's stability, server performance, and internal workflows. Their goal is to provide a permanent solution for the board's IT infrastructure.
Payment Gateway Resolution
Students also faced frequent payment failures on the portal. The Education Ministry coordinated with the Finance Ministry to involve four major public sector banks. These banks are the State Bank of India (SBI), Bank of Baroda, Canara Bank, and Indian Bank.
Involved Public Sector Banks
| Bank Name |
| State Bank of India (SBI) |
| Bank of Baroda |
| Canara Bank |
| Indian Bank |
These banks will implement a robust payment system. This system aims to minimize transaction failures. Excess payments made by students will be automatically refunded to their accounts.
Student Interest Prioritized
The CBSE has extended several application deadlines due to these disruptions. The involvement of IIT experts and public sector banks indicates a priority on student interests. The aim is to ensure a transparent and student-friendly re-evaluation process for the current academic year.
