About the Job
Key responsibilities:1. Handle customer queries over email and/or chat
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Build sustainable relationships and engage customers by taking the extra mile
5. Keep records of all conversations in our call center database in a comprehensible way
6. Attend upskilling sessions to improve knowledge and performance level
7. Meet personal/team qualitative and quantitative targets
Number of Openings
20 openingsPerks of this Jobs
Informal dress code Health insurance Life insurance
Skills
English Proficiency (Spoken), English Proficiency (Written), Customer Support
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