About the Job
What You’ll Own📦 Post-Purchase Experience
Handle order confirmations, shipping updates, delivery issues & returns
Coordinate with ops for fast resolution of cancellations & refunds
Maintain SLA for response & resolution TAT
🔁 Retention & Repeat Sales
Follow up with customers post-delivery for feedback
Identify upsell & cross-sell opportunities
Drive repeat purchases via WhatsApp & CRM outreach
Assist in loyalty, subscription & referral initiatives
Number of Openings
2 openingsPerks of this Jobs
Informal dress code
Skills
English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Sales, Effective Communication
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