About the Job
This is a work-from-office job. Please fill out the form only if you are comfortable working from the office in Chennai.As a Technical Customer Support Executive at Invictus Global Tech, you will play a crucial role in ensuring our customers receive top-notch technical assistance and support. With your excellent English proficiency (spoken), you will be the voice of our company in providing exceptional service to our clients.
Key responsibilities:
1. Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
2. Troubleshoot technical issues and provide solutions in a timely and professional manner.
3. Collaborate with our technical team to resolve complex problems and escalate issues when necessary.
4. Educate customers on product features and functionality to enhance their overall experience.
5. Document all customer interactions and resolutions to maintain accurate records.
6. Identify and report any trends or recurring issues to improve our products and services.
7. Continuously improve your technical skills and knowledge to better assist our customers.
If you are passionate about technology, have strong communication skills, and enjoy helping others, this is the perfect opportunity for you to join a dynamic team and make a difference in the world of tech support. Apply now and be part of our innovative and customer-centric company!
Number of Openings
1 openingsPerks of this Jobs
Informal dress code Free snacks Health insurance Life insurance
Skills
Problem Solving, English Proficiency (Spoken), Interpersonal skills
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