About the Job
At Mea platform, we have an opening for a Support Engineer, he/she will have the chance to work alongside the tech and operations team to help troubleshoot and optimize the platform. The individual should have a problem-solving and technical mindset and should be open to learning about our platform capabilities, tech stack, SQL, security operations, cloud security (AWS), and compliance requirements.Key Responsibilities:
1. Understand our Product, its AI modules, and cloud-based services.
2. Act as a bridge between the tech and client solutions team, escalating and resolving technical issues efficiently.
3. Provide hands-on troubleshooting and debugging support for related challenges.
4. Work with developers to identify performance bottlenecks and recommend optimizations.
5. Assist in incident management, system monitoring, and root cause analysis.
6. Support CI/CD workflows, deployments, and cloud infrastructure maintenance.
7. Create internal documentation, knowledge bases, and best practices for the team.
8. Stay updated with new technologies and proactively suggest improvements.
Number of Openings
3 openingsPerks of this Jobs
5 days a week Health insurance
Skills
MySQL, PostgreSQL, GitHub, Web development, AWS Lambda
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