Operations & Customer Experience Specialist Job in Bangalore at LifeGuru.app

About the Job

About LifeGuru - Mandir Puja and Chadhava Seva:

LifeGuru is on a mission to become the most trusted digital platform for authentic temple pujas, havans, sankalps, and prasad services across India. We bridge devotees with verified temples and priests, ensuring spiritual authenticity, operational excellence, and a deeply respectful customer experience. We are building systems from scratch, scaling fast, and setting new standards in how spiritual services are delivered digitally. This is not a routine customer support role. This is a high-ownership, build-and-scale role at the intersection of customer experience, temple operations, and process excellence.

This role is not for everyone, we want to be upfront:

This role is demanding, dynamic, and often ambiguous. You will deal with emotionally sensitive users, time-bound religious rituals, multiple stakeholders (priests, temples, logistics, tech), and zero margin for error. If you enjoy ownership, problem-solving, and building systems that scale - this role will be deeply rewarding. If you are looking for a low-pressure, script-based support job - this is not it.

Your mission- Customer experience & operations excellence:

As the operations & customer experience specialist, you will own the end-to-end devotee journey, from booking to puja execution to post-puja fulfillment. You are the voice of the devotee, the guardian of spiritual trust, and a key architect of our CX and Ops engine.

Key Responsibilities:

1. Owning the devotee experience: You will be the primary point of contact for devotees, handling queries related to puja bookings, sankalp details, temples, prasad, videos, and timelines across WhatsApp, calls, and chat - ensuring empathetic, timely, and high-quality resolutions within SLAs.
2. Ensuring flawless puja execution: You will coordinate closely with priests, temple partners, and internal teams to ensure accurate sankalp details, timely puja performance, proper video recording, and smooth prasad dispatch, supported by daily trackers and execution dashboards.
3. Driving operational excellence: You will build, follow, and continuously improve SOPs for customer communication, puja tracking, video quality checks, and prasad delivery, identifying gaps and implementing process, automation, and tooling improvements.
4. Managing escalations & building trust: You will own escalations end-to-end, proactively communicate during delays or exceptions, and turn service challenges into trust-building experiences for devotees.
5. Translating insights into action: You will analyse customer queries, feedback, and operational data to generate insights, prepare MIS reports, and convert learnings into actionable improvements that enhance service quality and efficiency.

The rewards (Why you'll love it)- This will be one of the most challenging and demanding roles you'll ever have, but the rewards are proportional to the challenge:

1. True impact: This isn't a cog-in-the-wheel job. You will play a significant role in a fast-growing startup, directly influencing the future of an entire industry.
2. Hyper-growth: Your career advancement and skill growth will be accelerated. You'll learn more in one year here than in five years at a large corporation.
3. Direct mentorship: You will get to work directly with and learn from industry veterans and successful founders.
4. Real ownership: We're building this together. We offer the potential for meaningful wealth accumulation through ESOP in LifeGuru within a 5-7 year horizon.

The logistics:

1. Company: LifeGuru - Mandir Puja & Chadhava Seva.
2. Location: Full-time, in-office (Bengaluru). We are building an immersive, high-energy culture, and in-person collaboration is key to our speed.
3. Experience: 0-1 year (high ownership and maturity expected).
4. Employment type: Full-time (Permanent).

If you are ready to build, to be challenged, and to join a mission you truly believe in, we want to hear from you.

Number of Openings

2 openings

Skills

Attention to Detail, Strategy, Operations, Analytical Thinking, MS-Excel, Problem Solving, Interpersonal skills, Effective Communication, Customer Support, Google Sheets