About the Job
Key responsibilities:1. Manage and resolve customer queries via email, phone, live chat, and social media within defined SLAs
2. Support customers during the pre-purchase phase with product guidance, live demos, and recommendations
3. Troubleshoot product issues by guiding customers through resolution steps and coordinating with service or repair partners
4. Handle warranty claims, replacements, and returns in line with company policies
5. Maintain accurate records of customer interactions in the CRM system
6. Set up and work comfortably with AI-driven workflows and automation tools, including chatbots, response assistants, and IVR systems
7. Collaborate with product, operations, and logistics teams to ensure smooth and timely resolution of complaints
8. Monitor and report recurring customer pain points to support product and process improvements
9. Proactively engage with customers to improve satisfaction, reduce churn, and encourage repeat purchases
10. Communicate with customers in a human, empathetic manner—turning frustration into delight and curiosity into conversion
11. Be tech-savvy and quick to understand product specifications and technical troubleshooting
12. Troubleshoot hardware-related issues and escalate to internal teams when required
Number of Openings
1 openingsSkills
Automation, Technical Support, English Proficiency (Spoken), English Proficiency (Written), Effective Communication, Collaboration
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