About the Job
As a Customer Care & Operations Manager at HII Lifescience, you will play a crucial role in ensuring seamless customer experience and efficient operations. Your proficiency in MS-Excel, MS-Office, MS-PowerPoint, and English spoken proficiency will be instrumental in driving success in this role.Key responsibilities:
1. Oversee daily operations of the customer care department, ensuring timely resolution of customer queries and concerns.
2. Develop and implement strategies to enhance customer satisfaction and loyalty.
3. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
4. Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
5. Prepare reports and presentations using MS-Excel and MS-PowerPoint to communicate key metrics and insights.
6. Train and mentor customer care representatives to ensure high-quality service delivery.
7. Stay updated on industry trends and best practices to continuously enhance the customer care and operations processes.
If you are a proactive and detail-oriented professional with a passion for customer service, we invite you to join our team and make a meaningful impact at HII Lifescience. Apply now and be a part of our dynamic and innovative work environment.
Number of Openings
2 openingsPerks of this Jobs
Informal dress code
Skills
MS-Office, MS-PowerPoint, MS-Excel, English Proficiency (Spoken)
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