About the Job
Key responsibilities:1. Ensuring execution of Operational Processes to allow the business to efficiently operate and grow
2. Ability to follow up & coordinate with multiple internal stakeholders.
3. Travel to client locations if needed to understand their needs, train them about Intugine's solutions, and build relationships with them.
4. Manage customer work lists so customer requests are implemented as pace, ultimately improving customer service standards.
5. Design and set up processes and work on continuous improvement of the set processes
6. Collaborate with the technical team to set up or configure Intugine’s software platform as per clients’ requirements and troubleshoot technical issues raised by them.
7. Set and monitor KPIs on implemented projects.
8. Implement systems and processes that deliver improvement toward 100% conformance to client requirements.
9. Research and analyze Intugine's new products and design a process for their implementation
10. Following up on clear metrics for performance measurement & turnaround times for each of the key processes.
Number of Openings
5 openingsPerks of this Jobs
Informal dress code 5 days a week Free snacks Health insurance
Skills
SQL, Client Interaction, Tableau, Effective Communication, Python
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