About the Job
Key Responsibilities:1. Counsel students about IIDE’s digital marketing courses and recommend suitable paths based on their interests and aspirations
2. Communicate with students and parents via phone and in-person to resolve queries and explain course offerings
3. Provide expert career guidance and support students throughout their learning journey
4. Mentor junior counselors and help them enhance their skills and meet individual targets
5. Assist in training new team members to ensure consistent departmental performance
6. Meet daily, weekly, and monthly targets related to counseling and enrollments
7. Calculate conversion rates and ensure timely follow-ups with leads
8. Use CRM and sales automation tools for report generation, conversion tracking, and performance improvement
9. Manage complex queries, handle escalations, and oversee larger student groups as a senior counselor
Expected deliverables/KPIs:
1. Calls: Minimum 60-80 connected calls per day
2. Revenue targets: Consistent achievement of weekly revenue targets in line with batch requirements
3. Talk time: 2-3 hours of active talk time per day on average
Note:
1. Work timings: 10:15 am - 7:15 pm
2. Working days: Monday - Saturday
Number of Openings
10 openingsSkills
Lead Generation, English Proficiency (Spoken), Effective Communication
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