About the Job
*About UsEduplusCampus is a leading Educational ERP provider offering smart, efficient and scalable solutions for Schools, Colleges and Universities. We aim to simplify campus operations with technology-driven products and exceptional customer experience.
*Job Overview
We are looking for a detail-oriented and proactive *Software Testing and Customer Support Engineer* who will be responsible for ensuring product quality through testing and delivering excellent support to our clients. The role involves understanding client issues, testing ERP modules, reporting bugs, and ensuring smooth product usage.
Key Responsibilities
*Software Testing
* Test various ERP modules (functional, UI, regression, usability).
* Identify, document and track bugs using internal tools.
* Prepare test cases, scenarios and reports.
* Work closely with the development team for timely bug fixes.
* Ensure product quality before release.
*Customer Support
* Handle client queries via calls, emails, chat or ticketing system.
* Provide training and onboarding for new clients.
* Troubleshoot issues related to ERP modules and coordinate resolutions.
* Maintain customer satisfaction through timely and effective communication.
* Understand customer requirements and share feedback with the product team.
Number of Openings
5 openingsPerks of this Jobs
5 days a week Free snacks Health insurance
Skills
English Proficiency (Spoken), English Proficiency (Written), Enterprise Resource Planning(ERP), Interpersonal skills, Effective Communication, MS-Office, MS-Excel
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