About the Job
As a Junior Customer Service Associate at our Marketing Infotech company, you will be an integral part of our dynamic team, providing exceptional support to our clients while also building and maintaining strong relationships. Your knowledge of Client Relationship Management (CRM) and English proficiency (spoken) will be crucial in delivering top-notch service.Key responsibilities:
1. Interacting with clients via phone, email, and chat to address inquiries, resolve issues, and provide information about our services.
2. Assisting with the implementation and management of CRM systems to track client interactions and feedback.
3. Collaborating with our marketing team to ensure a seamless customer experience across all channels.
4. Conducting regular follow-ups with clients to ensure satisfaction and identify areas for improvement.
5. Providing timely and accurate information to clients regarding product updates, promotions, and upcoming events.
6. Coordinating with internal teams to address any client concerns or requests in a timely manner.
7. Contributing to the overall success of the customer service department by actively seeking ways to enhance the client experience.
If you are a proactive and detail-oriented individual with a passion for customer service, we invite you to join our team and help us continue to provide exceptional support to our clients. Apply now and be a part of our exciting journey!
Number of Openings
10 openingsSkills
Client Relationship Management (CRM), English Proficiency (Spoken)
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