About the Job
As a customer experience agent at you will be responsible for providing exceptional customer service to our clients. Your role will involve communicating with customers via phone, email, and chat to address inquiries, resolve issues, and ensure a positive experience.Key responsibilities:
1. Respond to customer inquiries promptly and professionally, demonstrating excellent English proficiency in both spoken and written communication.
2. Assist customers with product information, orders, and technical support, striving to exceed their expectations.
3. Proactively reach out to customers to gather feedback and identify areas for improvement in our services.
4. Collaborate with internal teams to address customer concerns and provide timely resolutions.
5. Maintain accurate records of customer interactions and transactions in our CRM system.
6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
7. Help to create a positive and supportive work environment by contributing to team meetings and sharing best practices with colleagues.
Number of Openings
10 openingsPerks of this Jobs
5 days a week Health insurance
Skills
English Proficiency (Spoken), English Proficiency (Written), Effective Communication
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