About the Job
About Frido:Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products that empower people to walk, sit, and sleep better. Each product we create is driven by our passion to give people the freedom to do more. Join us in transforming everyday struggles into freedom and joy.
Role overview:
We are looking for enthusiastic and customer-centric professionals to join our customer experience team. The customer feedback & experience executive will play a key role in post-purchase engagement by connecting with customers, gathering feedback, tracking sentiment, and sharing insights that directly influence product development and customer experience improvements.
Key Responsibilities:
1. Connect with customers post-purchase to gather genuine and actionable product feedback
2. Manage customer communication across platforms with a timely, respectful, and solution-oriented approach
3. Maintain detailed records of customer outreach and sentiment using Excel, CRM, or internal tools
4. Collaborate closely with Product, R&D, and Customer Support teams to share insights and improvement opportunities
5. Support continuous improvement initiatives through structured reporting and feedback analysis
What we offer:
1. A collaborative and innovation-driven work environment
2. Opportunity to work closely with cross-functional teams and influence product development
3. Career growth in a fast-paced, customer-first organization
Number of Openings
2 openingsPerks of this Jobs
Informal dress code
Skills
Effective Communication
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