Customer Feedback & Experience Executive Job in Pune at Arcatron Mobility Private Limited

Arcatron Mobility Private Limited

1 years
full time
INR 300000- /year
27 February, 2026

About the Job

About Frido:

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products that empower people to walk, sit, and sleep better. Each product we create is driven by our passion to give people the freedom to do more. Join us in transforming everyday struggles into freedom and joy.

Role overview:

We are looking for enthusiastic and customer-centric professionals to join our customer experience team. The customer feedback & experience executive will play a key role in post-purchase engagement by connecting with customers, gathering feedback, tracking sentiment, and sharing insights that directly influence product development and customer experience improvements.

Key Responsibilities:

1. Connect with customers post-purchase to gather genuine and actionable product feedback
2. Manage customer communication across platforms with a timely, respectful, and solution-oriented approach
3. Maintain detailed records of customer outreach and sentiment using Excel, CRM, or internal tools
4. Collaborate closely with Product, R&D, and Customer Support teams to share insights and improvement opportunities
5. Support continuous improvement initiatives through structured reporting and feedback analysis

What we offer:

1. A collaborative and innovation-driven work environment
2. Opportunity to work closely with cross-functional teams and influence product development
3. Career growth in a fast-paced, customer-first organization

Number of Openings

2 openings

Perks of this Jobs

Informal dress code

Skills

Effective Communication

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Customer Feedback & Experience Executive Job in Pune at Arcatron Mobility Private Limited

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