About the Job
Key Responsibilities:1. Act as the primary point of contact for client inquiries via phone, email, and digital communication channels, ensuring timely and professional responses.
2. Provide detailed product information, support order processing, and manage issue resolution to ensure a smooth customer journey.
3. Accurately document and maintain client interactions, transactions, and follow-ups within the CRM system.
4. Coordinate with sales, production, logistics, and accounts teams to ensure prompt and effective resolution of client requests.
5. Collect, analyze, and interpret customer feedback to identify service gaps and recommend improvements.
6. Prepare regular reports and performance trackers using MS Excel to monitor customer satisfaction, service efficiency, and recurring issues.
7. Proactively work towards improving client retention and delivering a consistently high-quality customer experience.
8. Uphold company standards and contribute to continuous improvement initiatives across customer-facing operations.
Number of Openings
2 openingsPerks of this Jobs
Informal dress code Health insurance
Skills
MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Google Sheets
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