About the Internship
bout the RoleWe are hiring a Senior Customer Support Specialist who will independently own our entire customer support function. This is a highly hands-on role where you will be responsible for resolving all customer issues, managing escalations, coordinating with brand partners, and driving automation to reduce manual workload. You will be the voice of the customer internally and the face of the company externally.
Key Responsibilities
Fully own and manage customer support operations end-to-end
Handle and resolve all customer support tickets across channels with speed, clarity, and empathy
Identify recurring queries and actively work toward automating up to 80% of them using AI and self-service solutions
Collaborate closely with product, engineering, and AI teams to report issues, propose improvements, and refine support workflows
Cross-coordinate with direct brand support teams to ensure smooth issue resolution
Create and maintain internal knowledge bases, FAQs, troubleshooting guides, and customer-facing help content
Track key support metrics (response time, CSAT, issue categories, ticket volume) and present actionable insights
Act as the senior point of responsibility for escalations and sensitive customer cases
Represent customer needs internally and drive improvements across the product and experience
Key Skills & Qualifications
Exceptional communication skills (written and verbal)
Strong ownership mindset — able to run support independently without supervision
Proven experience in customer support or technical support roles
Ability to break down complex issues and communicate clearly to non-technical users
Analytical thinking with a knack for spotting patterns and proposing process improvements
Comfort working cross-functionally with product, engineering, and external support teams
Highly organized, self-driven, and reliable in a fast-paced environment
Nice to Have
Experience building or contributing to AI-based support automation
Familiarity with ticketing systems like Zendesk, Freshdesk, Intercom, or equivalent
Experience in a product, SaaS, marketplace, or tech environment
Exposure to documentation, QA, or support analytics
Number of Openings
3 openingsPerks of this Internship
Informal dress code Certificate Recommendation letter Flexible work hours
Other Requirements
1. are available for full time (in-office) internship
2. have relevant skills and interests
3. can start the internship between 7th Feb'26 and 14th Mar'26
4. are available for duration of 6 months
5. have already graduated or are currently in any year of study
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